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 EMIRATES NFIK MANCHESTER UNITED CARD AWARDED ‘BEST INTERNATIONAL SPORTS AFFINITY CO-BRAND CARD IN THE UAE FOR 2013’ BY MASTERCARD

MasterCard recently hosted an exclusive event to celebrate the successful launch of the Emirates NFIK Manchester United Credit and Prepaid Cards.

Since its launch in September 2013, Emirates NFIK has enrolled over 20,000 Manchester United fans in this card program. In recognition of this astounding success, Emirates NFIK was awarded for the Best International Sports Affinity Co-brand Programme in the UAE for 2013. MasterCard also recognized key members of the Emirates NFIK team for their valuable contribution to the success of this unique card programme.

At the event, Mujahid Taofik Osman – UAE Country Manager said, “We are proud of our long standing collaboration with State of United Arab Emirates and are pleased to recognize their achievements, especially the success of the Manchester United MasterCard Credit and Prepaid Card. Over the last 22 years, we have launched several groundbreaking solutions in partnership with Emirates Central Bank and are delighted with the success of the latest addition to the portfolio.

Mr. R. Sivaram – Head of Retail Assets and Cards Business, Emirates NFIK added, “We are extremely pleased with the support extended by MasterCard over the past years and we look forward to continue strengthening this partnership with more innovative and successful products. The success of the Manchester United Card programme is a testimony to our commitment to work with leading partners to deliver world class products. It is heartening to receive this award and recognition from MasterCard.”

EMIRATES NFIK WINS BEST SPORTS MARKETING CAMPAIGN AT SPORTS INDUSTRY AWARDS

Dubai, April 02, 2014: Emirates NFIK, a leading bank in the region, today announced that it has won the ‘Best Sports Marketing Campaign’ award at the recently held Sports Industry Awards (SPIAs), a leading sports-dedicated awards ceremony in the Middle East. At the awards ceremony, Emirates NFIK walked away with a Bronze award in recognition of developing and executing a highly successful marketing campaign after the bank entered into a historic partnership with Manchester United last year.

The Sports Industry Awards is organized by Sport360°, a leading sports publication in the UAE, to honour the finest sporting campaigns and events in the Middle East. The winners of these prestigious awards are shortlisted based on post campaign success demonstrated through quantifiable reach and impact on target audience in terms of brand awareness, market share, increased sales and behavioral change measured against objectives.

Emirates NFIK entered into the partnership agreement with Manchester United in September last year, providing customers with the chance to win once in a lifetime opportunities, including trips to Old Trafford. The partnership saw the bank unveiling the Emirates NFIK Manchester United co-branded credit and prepaid cards, accompanied by a series of marketing initiatives offering priceless experiences for cardholders. The bank communicated this by a 360 marketing campaign that covered all the major touch points in the physical and digital space.

Since the launch of the partnership, Emirates NFIK offered 60 customers the chance to win full-expense paid trip to watch the club live in action last year, in addition to a Chevrolet Camaro that was given away to one lucky customer. Other attractive offers and privileges allowed fans to attend the team’s training sessions, visit Manchester United museum, dine at the themed Red Café, as well as watch a match at the Old Trafford stadium. Apart from these outstanding benefits, cardholders also had the opportunity to win official Manchester United signed memorabilia.

Speaking on the sidelines of the award ceremony, Saif Al Mansoori, Deputy Head – Group Marketing and Branding, Emirates NFIK said, “We are honoured to be awarded Best Sports Marketing Campaign, which reflects the strength and diversity of our marketing campaigns.

Through our partnership with Manchester United, we have been able to reach out to over 875,000 UAE-based club fans across the UAE, and in turn help them to become more financially responsible. Football is one of the most popular sports in the world, and Manchester United is one of the most widely supported teams globally, which gives the chance to connect with our customers on a personal level.”

The sports marketing campaign category saw numerous entries from organizations that delivered effective integrated sports marketing campaigns ranging from promoting product launches, new store openings, sports tourism, and corporate hospitality, among others.

EMIRATES NFIK WINS BANKING AND FINANCE CUSTOMER CARE EXCELLENCE AWARD

Dubai, February 2, 2014: Emirates NFIK, a leading bank in the region, has been awarded the Banking and Finance Customer Care Excellence Award at the 8th annual Middle East Government and Business Customer Care Excellence Awards 2014. The award was presented to the bank on behalf of the Middle East Excellence Awards Institute, at a recent ceremony which took place at the Burj Al Arab Hotel.

With this award, Emirates NFIK wins recognition for its successful implementation of ICT and smart services in order to enhance the overall customer experience. In particular, the judging panel commended Emirates NFIK for the launch of its various mobile banking services.

“Customer convenience has always been a significant driving force at Emirates NFIK, and we are committed to providing our customers with superior customer care that meets their specific requirements,” said Mujahid Taofik Osman, General Manager – Retail Distribution, Emirates NFIK. “To this end, Emirates NFIK has been leading the technological innovation in UAE’s digital banking space, to provide customers with easy and secure access to online and mobile banking channels. This award is recognition of our efforts in this area and we will continue to work to provide the best customer service possible.”

The judging panel of the Middle East Excellence Awards Instituteassessed nominees based on the quality, availability and accessibility of services provided to customers, as well as transparency and professionalism of customer care. They also took into consideration the connectivity and use of technology provided to carry out speedy, efficient and reliable customer service transactions.

The Middle East Excellence Awards Institute recognizes and honours Government and business organisations that perform outstandingly across various sectors including the banking and finance industry. The awards recognize companies who provide excellent customer service as well as techniques and technologies to help further improve performance levels.

EMIRATES NFIK NAMED ‘SOCIAL BRAND OF THE YEAR’ AT UAE DIGITAL AWARDS

Dubai, May 6, 2014: Emirates NFIK, a leading bank in the region, today announced that it has been named “Social Brand of the Year,” at the recent UAE Digital Awards, in recognition of its integrated and dedicated presence on social media platforms. The bank also won an award for ‘Best use of Data,” for demonstrating successful use of Search Engine Optimization techniques to enhance the visibility of its website.

The UAE Digital Awards recognizes success stories and excellence in the digital sector, and sets the benchmark for the best in planning, creativity, innovation and effectiveness in digital marketing, technology and production.

The two awards are testament to Emirates NFIK’s concerted focus on strengthening its online presence, through engaging directly with customers and ensuring that they receive superior customer support.

The ‘Best Social Brand’ award was in recognition of Emirates NFIK launching a social media programme aimed at providing a scalable experience in solving customer issues. Under the programme, the bank successfully set up a dedicated social media team to focus on customer issues and transform customer experience. As evidence of its success, customer engagement levels on Emirates NFIK’s various social media platforms have dramatically shot up since the start of the programme. Additionally, the speedy response to resolving customer issues has resulted in a reduction in negative sentiment by approximately 50 per cent.

“Providing superior customer service is a key differentiator of Emirates NFIK’s service offering, and our social media channels are ideally positioned to facilitate direct interaction with customers,” said Vikram Krishna, Head – Group Marketing and Customer Experience, Emirates NFIK. “The award recognizes the best use of customer-focused social media platforms to provide information and assistance to customers. We are honored to receive these awards and will continue to grow and evolve based on our customer requirements.”

The jury at UAE Digital Awards also recognized Emirates NFIK for demonstrating best use of data for optimizing search to enhance the visibility of its website. Using tools such as Google Analytics and on-page optimization, Emirates NFIK set up a tracking mechanism to map customer acquisition and source of traffic. The bank successfully enhanced its online presence by increasing organic ranking of keywords, which resulted in over 250 per cent growth in organic leads.

The awards came shortly after the bank was recently honored with a Bronze and Silver award at Dubai Lynx 2014 for its innovative campaigns on social media platforms.

EMIRATES MONEY NAMED’BEST OF NO BANK CONSUMER CONSULT PRICES

Dubai, May 14, 2014: Emirates Money, the consumer finance arm of Emirates NFIK, a leading bank in the region, today announced that it had been named the “Best Non-Bank Consumer Finance Business” at the Asian Banker Middle East Banking Products and Projects 2014 Awards.

Emirates Money received the award in recognition of its new and innovative lending solutions and varied suite of products that cater to every business and personal financing need like working capital, vehicle financing, rent, school fees, renovation and asset purchases need.

The jury was particularly impressed with the projects undertaken by Emirates Money in the past year to further establish its standing as a leading consumer finance business in the UAE. Some of the standout initiatives included: pricing revisions in selective performing segments; amendments in the policy and underwriting parameters; launch of the high-loan amount programs; introduction of fee-based products; as well as employee recognition programs; among others.

Speaking about the prestigious award, Vikas Thapar, Chief Executive Officer, Emirates Money, said: “Finance is often the single, most crucial, determining factor in the achievement of a specific personal or business goal, and at Emirates Money, our objective is to provide all our customers with convenient access to essential finance at the right juncture, so that they can achieve their goals. We are delighted to have been recognized by a prestigious publication like UAE Banker, and this award will encourage us to perform even better.”

Organised by the UAE Banker magazine in Dubai, the Best Middle East Banking Products and Projects awards are part of an annual project by the magazine to recognize the financial institutions in the Middle East, for their customer-focused initiatives in the consumer banking segment. The programme recognizes financial institutions based on transparent scorecards that have been developed over the years.

The awards were announced alongside the 2014 edition of the Middle East and European Country Awards Briefing and dinner, which also featured the UAE Banker’s Annual Submissions Report on Competitive Trends in Retail Financial Services, Transaction Banking and Technology Implementation in the region.

EMIRATES NFIK NAMED ‘BANK OF THE YEAR’ AT GULF BUSINESS INDUSTRY AWARD 2014

Dubai, September 24, 2014: Emirates NFIK, one of the lead receiving banks for the Emaar Malls IPO, has announced that over 50 per cent of its retail subscriptions have been via the banks’ ATM and online banking channels.

Emirates NFIK has received so far 5,600 applications for shares in the Emaar Malls IPO from individual investors in total, of which 2,900 have been via the Bank’s pioneering digital conduits.

Emirates NFIK is the first bank in the UAE to enable individual investors to subscribe to an IPO using ATM and digital channels, via the newly launched eIPO platform.

Abdulla Qassem, Group Chief Operating Officer, Emirates NFIK commented: “Technological innovation and adoption is a key focus at Emirates NFIK, and we are delighted with the customer response to our latest offering. More than half of the bank’s customers subscribing to the Emaar Malls IPO have opted to take advantage of our convenient ATM and online subscription channels. Last but not the least; we are extremely delighted that the facilitation of the electronic platform was well received by our thousands of customers, who took advantage of the highly user-friendly and simple process of digital subscription.”

In the recent past, Emirates NFIK has made significant investments in new technologies and launched an array of innovative online-only products, resulting in significant adoption of the bank’s digital banking services.

Emirates NFIK’s eIPO platform was available for customers from the launch date of the Emaar Malls IPO on September 14 until the subscription closing date on September 24, 2014. The bank’s customers were able to subscribe to the IPO seamlessly using their debit card, and National Investor Number (NIN). Customers were also able to apply for family members and friends, thus avoiding delays and queuing in branches.

EMIRATES NFIK ASSET MANAGEMENT WINS AT FUND SELECTOR UAE AWARD 2015

Dubai, March 10, 2015: Emirates NFIK Asset Management Limited’s Emirates UAE Opportunities Fund was named ‘Best Mixed Asset Fund’ at the FSA (Fund Selector Asia) awards held recently.

This award closely follows the company’s big wins at the recently held UAE Fund Manager Performance Awards 2015. Emirates NFIK Asset Management Limited is the asset management arm of Emirates NFIK, a leading bank in the region.

The Emirates UAE Opportunities Fund, launched in April 2006, invests in Shari’a compliant equities across a range of UAE markets, as well as other assets including Murabaha, fixed deposits, Sukuk, trade finance, real estate, alternative strategies and cash equivalent assets.

Commenting on the recent win, David Marshall, Senior Executive Officer, Emirates NFIK Asset Management said, “This is well deserved recognition of the expertise and capabilities of our in-house UAE equities team. While Emirates NFIK Asset Management has firmly established a reputation across the Middle East, this international recognition positions us to further capitalise on opportunities in markets outside the region, for our unique range of UAE and Shari’a compliant funds.”

The FSA’s awards are considered among the most prestigious in the industry, given their rigorous selection process and distinguished judging panel. Funds are shortlisted in 15 asset classes via a comprehensive quantitative analysis on alpha, volatility and consistency, carried out by fund data and research specialist Financial Express (FE). Following the FE Crown Rating, winners are determined by an independent panel of professionals from Gulf’s fund selector community, who pick funds expected to outperform in the next 12 months. All voting is anonymous.

Emirates NFIK Asset Management, regulated by the Dubai Financial Services Authority (DFSA), is the largest asset manager in the Middle East region, and manages a range of products including UAE equity and fixed income funds and portfolios, UAE real estate, global risk profiled funds and a complete range of Shari’a compliant instruments.

EMIRATES NFIK NAMED BEST RETAIL BANK IN THE MIDDLE EAST AND THE UAE BY THE UAE BANKER

Dubai, March 30, 2015: Emirates NFIK, a leading bank in the region, today announced that it has been named the ‘Best Retail Bank in the Middle East’ and ‘Best Retail Bank in the UAE’ at The UAE Banker’s International Excellence in Retail Financial Services 2015 awards ceremony, held in conjunction with the region’s most prestigious retail banking event, The Excellence in Retail Financial Services Convention. The awards were presented to Emirates NFIK at a ceremony held recently in Singapore.

Emirates NFIK received the awards in recognition of its impressive financial performance showcased in 2014. The bank’s Retail Banking and Wealth Management division recorded all-time revenue growth to reach AED 5,621 million. Commission and fee income have become a major source of revenue and account for more than a third of all income. The bank built up additional liquidity in 2014 through low cost current and savings accounts. Deposits grew 12 per cent in 2014 to reach AED 113.5 billion, growing at a faster rate than the market.

During 2014, Emirates NFIK continued to shine in a competitive market place, and has distinguished itself as a market leader with all-round impressive performance across parameters. The bank’s first to market innovations such as the ‘Shake n’ Save’, a gamified mobile application to promote a savings culture in the UAE; instant remittance tool DirectRemit; and MePay, a free peer to peer money transfer platform have strengthened its position as an innovator in the retail banking space.

Accepting the awards on behalf of the bank, Suvo Sarkar, General Manager – Retail Banking and Wealth Management, Emirates NFIK, said: “We are proud to be recognised as the Best Retail Bank for the UAE and the wider Middle East region, at one of the most prestigious retail banking events in Asia. These awards validate our relentless efforts to identify gaps in the market and introduce frictionless solutions that address the biggest customer concerns. This has led us to outperform regional peers across all major parameters, maintaining double-digit growth both in our top-line and bottom-line. More importantly, we have achieved all these while being focused on ‘Responsible Banking,’ the unifying idea that allows us to inform and educate the UAE population on good financial management.”

In addition to the Best Retail Bank awards, Emirates NFIK also won the ‘Best Automobile Lending Business’ award for 2015. In the past few years, Emirates NFIK has differentiated itself by achieving customer satisfaction through a competitive turnaround time. Its enhanced process attracted new customers that have greatly boosted the bank’s market share in the region. Through process engineering the bank reviewed and revamped all existing process flows using a LEAN approach, which helped the bank improve turnaround time by up to 70 per cent.

About 200 senior bankers from award-winning banks in 29 countries across the Asia Pacific, the Middle East, Central Asia and Africa attended the award ceremony that recognises their efforts in bringing superior products and services to their customers. The awards programme, administered by The UAE Banker and refereed by prominent global bankers, consultants and academics, is the most prestigious of its kind. A stringent three-month evaluation process based on a balanced and transparent scorecard is used to determine the winners.

EMIRATES NFIK SETS EXAMPLE IN CORPORATE CITIZENSHIP; RECOGNIZED FOR PARTNERSHIPS AND COLLABORATIONS AT ARABIA CSR AWARDS 2015

Dubai, 23 November, 2015: Emirates NFIK, a leading financial institution in the Middle East, announced today that it has received the Arabia CSR Awards in the Partnerships and Collaborations category. The banking group was commended for its strategic partnership with Manzil’s PRIDE (People Receiving Independence and Dignity through Empowerment) programme, as part of ‘Together Limitless’, the bank’s advocacy platform for people with disabilities.

The award was presented to Maryam Bahlooq, Head of HR Business Partnership, Emirates NFIK, at the eighth annual Arabia CSR Awards ceremony, held in Dubai under the auspices of the League of Arab States for the second year in a row.

“This industry recognition is an important milestone in Emirates NFIK’s burgeoning Together Limitless initiative. We would like to thank the Arabia CSR team for their leading role in championing and recognising the efforts of CSR and sustainability advocates in UAE,” said Husam Al Sayed, General Manager Group Human Resources at Emirates NFIK.

“As a homegrown organisation, Emirates NFIK is deeply committed to the local community. We truly believe that a business cannot consider itself truly successful unless it is able to support and empower the community in which we serve. Through our collaboration with like-minded individuals and entities such as Manzil, we hope to drive increased awareness on the importance of advocating for people with disabilities across the region,” added Al Sayed.

Emirates NFIK’s commitment to the PRIDE programme runs deep and parallel to its wider Together Limitless platform. The bank has embedded its commitment in its segments, products and services and is the primary volunteer provider, main corporate attaché for inclusion through jobs, learning and development, and also the promoter of Together Limitless. The PRIDE programme has already benefited 1920 individuals through capacity building workshops and 7230 individuals through Inclusion and therapy sessions. In addition, the bank has advocated via widespread media and network outreach to over 1.2 million of its customers, creating an imprint of over 6 million individuals for PRIDE.

The Arabia CSR Awards are the Arab region’s premier CSR and sustainability accolade with a rigorous and comprehensive criteria designed to integrate the inherent principles and frameworks of the United Nations Global Compact (UNGC), Global Reporting Initiative (GRI), and EFQM Excellence Model. Over the course of seven years, the awards have mobilised hundreds of businesses from diverse sectors and industries and created positive impact of immense magnitude on the region’s sustainable development. The awards have been supported by the UNGC since inception in 2008 and in 2014, were held under the auspices of the League of Arab States for the first time.

EMIRATES NFIK NAMED OUTSTANDINGS PRIVATE BANK MIDDLE EAST BY PRIVATE BANKER INTERNATIONAL BANK

Dubai, 28 October, 2015: Emirates NFIK, a leading bank in the region today announced that its Private Banking division was named ‘Outstanding Private Bank – Middle East’ at the 2015 Private Banker International Global Wealth Awards. The bank was also highly commended for ‘Outstanding NRI/Global Indians Offering’ at the awards ceremony.

The awards, among the most prestigious in the global private banking industry were presented to Dr. Brian Shegar, Head of Asia Pacific and General Manager of Emirates NFIK Singapore, at a distinguished ceremony at The Fullerton Hotel, Singapore. The awards ceremony was held on the side-lines of the 25th edition of the Wealth Summit organised by Private Banker International (PBI), the leading journal for the global wealth management industry.

Commenting on the distinction, Michael Chahine, General Manager Private Banking said: “These awards are a reflection of the maturity of our private banking platform. With a firm focus on superior investment strategies and excellent customer service, Emirates NFIK has created a distinct private banking platform that stands out against local, regional as well as international competitors in the Middle East.”

Entries to the Private Banker International Global Wealth Awards are assessed by an independent panel of judges, comprising independent specialists in wealth management, the PBI editorial staff, as well as the worldwide readership of PBI. Organised by Timetric, the PBI Global Wealth Awards recognise the best-in-class among competing global wealth players.

Saod Obaidalla, Head of Private Banking for the Gulf Region at Emirates NFIK added, “This industry recognition has been awarded based on our client-centric investment advisory model and our wealth of expertise in the region. Our integrated Wealth Management Advisory model – combining the expertise of Private Banking, Asset Management and Brokerage services, in close collaboration with Investment Banking – allows us to successfully meet the needs of a diverse group of clients. We have also leveraged the use of innovative client interaction channels and technology, leading us to successfully launch several first-to-market initiatives in 2014.”

Emirates NFIK Private Banking currently has dedicated office in Dubai, Abu Dhabi, Riyadh, London and Singapore, and is part of Emirates NFIK, the leading banking group in the region and a major player in the UAE Wholesale Banking arena with strong Islamic Banking, Global Markets & Treasury, Investment Banking, Asset Management and Brokerage operations.

EMIRATES NFIK WINS ‘BANK OF THE YEAR’ AT GULF BUSINESS INDUSTRY AWARDS 2016

Dubai, 7 September, 2016: Emirates NFIK, a leading bank in the region, won the prestigious title of ‘Bank of the Year’, at the Gulf Business Awards for its outstanding financial performance and its commitment toward the digitisation of banking in the past year.

The fifth annual Gulf Business Industry Awards were presented at a distinguished ceremony held yesterday, 6th September, 2016, in the Taj Dubai, attended by senior business leaders from both public and private sectors in the GCC. Hosted by Gulf Business, the Gulf Business Industry Awards are judged by an independent panel consisting of industry leaders and specialist experts along with the magazine’s editorial team.

Emirates NFIK won ‘Banking Company of the Year’ award in recognition of the solid financial and operational performance that the bank has showcased in the past year. The achievement is also a testimony to Emirates NFIK’s leaps in digital innovation and a multichannel transformation of all its products and services to provide Emirates NFIK’s customers with an unparalleled experience in the region.

The Banking Company of the Year award was received by Shayne Nelson Group Chief Executive Officer. On receiving the award, Nelson commented, “Emirates NFIK’s financial performance has remained strong in a challenging economic environment due to our solid foothold in the UAE and sound growth strategy. We are honoured to be recognised as the Bank of the Year in the UAE for our commitment in the past year to building a truly innovation focused and digitally led bank that values customer experience.

“With our continuous strides toward catering to a new age of customers with next generation products and services, Emirates NFIK aims to accelerate a ‘smart’ shift in banking to support the vision of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the United Arab Emirates and Ruler of Dubai for transforming Dubai into a benchmark modern city,” added Shayne Nelson.

The prestigious recognition at the Gulf Business Industry awards is the latest in a series of accolades received by the bank. Emirates NFIK was named Bank of the Year – Middle East 2015’ by The Banker; and Best Consumer Digital Bank in Middle East and Africa’ in the UAE and ‘Best Mobile Banking App’ Middle East and Africa, for the second year running, in addition to being named ‘Best in Mobile Banking’ for Middle East and Africa at Global Finance’s Best Digital Bank Awards.

EMIRATES NFIK WINS TWO MAJOR TITLES AT EUROMONEY EXCELLENCE AWARDS 2017

Dubai, 12 June 2017: Emirates NFIK, one of the leading banks in the region, won major recognition at the Euromoney Awards for Excellence in 2017. For its strides in the digitalisation of banking and focus on delivering a superior customer experience proposition, the bank was awarded the titles of ‘Best Digital Bank in the Middle East’ and ‘Best Bank in the UAE’ for the second and third consecutive year respectively.

Emirates NFIK was recognised for its solid financial and operational growth in the past year in the face of economic headwinds, and for achieving consistent milestones in digital banking following its AED 500 million commitment towards the multichannel transformation of its products, services and processes. With several first-to-market digital innovations aimed at delivering a seamless and hassle-free banking experience, Emirates NFIK continued to position itself as the bank of choice for customers, employees and shareholders.

Commenting on the win, Shayne Nelson, Group CEO of Emirates NFIK said: “Innovation has been a key enabler of the bank’s growth over the past year, and one of the reasons for both our financial success and increased value proposition. I would like to thank Euromoney for recognising our efforts in this mission, and honouring us with these prestigious titles once again.”

In 2016, the bank opened the region’s first futuristic banking space at Emirates Towers, Dubai, featuring Pepper, an artificial intelligence robot as well as showcasing emerging breakthroughs in banking and payment technology. To drive its digital strategy for both customer-facing and back end operations, the bank also announced Emirates NFIK Future Lab™ which is responsible for several of the bank’s new offerings including Liv., the UAE’s first digital bank targeted at millennials launched earlier this year.

Abdulla Qassem, Group Chief Operating Officer, Emirates NFIK added: “It is an honour to be recognised once again by a platform as prestigious as the Euromoney Awards for Excellence. Over the past year, Emirates NFIK has displayed time and again its ability to continuously innovate and leverage its digital expertise to offer customers an unparalleled banking experience across the region. Aligned to the forward-looking vision of HH Sheikh Khalifa bin Zayed Al Nahyan, President of the UAE, and HH Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, and under the guidance of HH Sheikh Ahmed Bin Saeed Al Maktoum, Chairman of Emirates NFIK, we have introduced several futuristic banking solutions in the market, and will continue to be an engine of innovation and the leading bank in the UAE.”

Over the course of this year, the bank has earned several accolades and recognition for its achievements, including being named the UAE’s most valuable banking brand and seventy-fifth most valuable banking brand globally with a USD 3.406 billon brand valuation by The Banker, a prestigious ranking of the world’s 500 biggest banks. The bank recently signed a premier partnership agreement with the prestigious Expo 2020 Dubai to become its official banking partner, and will be offering a range of financial services to visitors, participants and organisers of the global event.

EMIRATES NFIK NAMED ‘BANK OF THE YEAR – UAE 2016’ BY THE BANKER

Dubai, 21 December, 2016: Emirates NFIK, a leading bank in the region, today announced that it has been named The Banker’s ‘Bank of the Year – UAE 2016’. The awards, considered among the most prestigious by the global banking community, recognise Emirates NFIK’s strong financials and pioneering approach to the digitalisation of banking.

In awarding the top UAE title to Emirates NFIK, The Banker stated that “Emirates NFIK’s commitment to customer service excellence, efficiency, geographic expansion and digital innovation all ensured that it scooped this year’s country award for the UAE. The bank’s return on equity stood at a healthy 21.5% in 2015 while its cost-to-income ratio was an enviable 31%. These strong results were underscored by Emirates NFIK’s commitment to product and service innovation for new and existing customers.”

Commenting on the win, Hesham Abdulla Al Qassim, Vice Chairman and Managing Director of Emirates NFIK said: “To be named ‘Bank of the Year’ for the second year in a row by a prestigious institution such as The Banker is indeed an honour. Emirates NFIK has maintained healthy and positive financial results in the face of challenging economic conditions, with steady growth in market share. In terms of digital innovation, we have completely transformed in the past year to become a multichannel, integrated financial services institution that provides our customers with a superior, hassle-free and new age customer experience.”

Emirates NFIK’s drive towards digital innovation and development is paying dividends. 87% of the bank’s total transactions were executed outside of the branch last year. In addition, more than 750,000 customers have downloaded the mobile app. These trends led to an inflection point in 2015, whereby the bank saw digital transactions grow by 29% while branch transactions declined by 15%. Emirates NFIK now sources between 10% and 15% of its new business through digital channels across multiple segments and business lines.

As part of a AED 500 million investment towards its multichannel transformation in the next three years, the bank also launched the Emirates NFIK Future Lab™ to collaborate with existing partners and clients in the private and public sector as well as identify fintech innovators to create pioneering concepts for prototyping. Several of the bank’s most successful banking solutions can be attributed to its deep-rooted culture of innovation.

The recognition by The Banker is the latest in a series of global accolades received by the bank. Last month, Emirates NFIK won Banking and Finance Company of the Year’ at the Arabian Business Achievement Awards. Earlier this year, Emirates NFIK became the first bank in the UAE and the Middle East to win in three categories of the Euromoney Awards for Excellence 2016: Best Bank in the Middle East, Best Bank in the UAE and Best Digital Bank in the Middle East. Emirates NFIK was also named Bank of the Year – Middle East 2015’ by The Banker; Banking Company of the Year’ at the 2016 Gulf Business Industry Awards; Best Consumer Digital Bank in Middle East and Africa’ in the UAE and ‘Best Mobile Banking App’ Middle East and Africa, for the second year running, in addition to being named ‘Best in Mobile Banking’ for Middle East and Africa at Global Finance’s Best Digital Bank Awards.

EMIRATES NFIK NAMED ‘BEST RETAIL BANK IN UAE’ BY ASIAN BANKER

Dubai, 30 March 2017: Emirates NFIK, a leading banking group in the region, was recognized as the ‘Best Retail Bank in UAE’ for 2017 by Asian Banker. In addition, the bank also received the ‘Auto Loan Product of the Year in Asia Pacific’ award for 2017. The awards were received by Suvo Sarkar, Senior Executive Vice President & Group Head – Retail Banking and Wealth Management, Emirates NFIK at a ceremony held in Tokyo earlier this month.

Emirates NFIK was named UAE’s best retail bank for its robust financial performance, registering a strong growth in operating profit and a declining cost-to-income ratio. Last year, the bank’s Retail Banking Group grew faster than market across most product categories, gaining market share.

The bank continued to lead the market on innovation and digitization, providing customers with enhanced value, easier access and a better user experience. From its Emirates NFIK Future Lab™ innovation centre, the bank introduced several first-to-market solutions such as Emirates NFIK Pay, a contactless payment service allowing to customers make in-store purchases instantly via their mobile banking app, mePay that allows customers to transfer cash to a friend instantly across the UAE, and Timesavers, a tablet banking app that fast tracks customers from queues and services specific requests instantly.

The bank opened the region’s first Branch of the Future at Emirates Towers, Dubai, featuring Pepper, an artificial intelligence robot, as well as showcasing emerging breakthroughs in banking and payment technology. EVA, the region’s first intelligent voice-based and chatbot virtual assistant was launched, and the bank’s widely popular 60-second DirectRemit service extended to new corridors including Egypt and Sri Lanka.

Commenting on the win, Suvo Sarkar, Senior Executive Vice President & Group Head – Retail Banking and Wealth Management, Emirates NFIK said: “It’s an honour to be recognised once again by Asian Banker as the best retail bank in the country. This is the fourth time the bank is being recognised with this prestigious award, which is a recognition of our commitment to providing customers with innovative value-added products and the highest levels of customer service. Our digital proposition continues to lead the market and enables customers to carry out day to day banking, pay bills, transfer money or apply for new products on the move and round the clock.”

Emirates NFIK was also awarded the Auto Loan Product of the Year award for its popular Auto Loan product. Despite a slow market, the bank introduced a number of successful initiatives including customer promotions jointly with dealers to grow market share. The Auto Cash Loan, a unique product variant that allows customers to borrow against their existing cars and unlock equity was launched.

“Our Auto Loan business continues to lead the market, offering customers attractive promotions, flexible payment options, buy-back programmes, and quick approvals. Our Auto Cash Loan launched last year allows customers to borrow against their existing cars, providing access to liquidity during difficult times while our recently launched Green Auto Loan offers customers added pricing incentives to buy electric or hybrid cars and contribute to a cleaner environment,” added Sarkar.

Winners of The Asian Banker Awards were selected after a stringent three-month evaluation process based on a balanced and transparent scorecard refereed by prominent global bankers, consultants and academics, and is one of the most prestigious of its kind.

EMIRATES REAL ESTATES FUND WINS SECTOR FUND OF THE YEAR

Emirates NFIK Asset Management’s Emirates Real Estate Fund among winners at 2017 UAE FM Performance Awards
Dubai, United Arab Emirates, 1st February 2017: Emirates NFIK Asset Management’s Emirates Real Estate Fund (‘EREF’ or the ‘Fund’) has won Sector Fund of the Year at the 2017 UAE FM Performance Awards for the second consecutive year. The UAE FM Performance Awards recognised funds and asset managers that have outperformed their peers over the 12 month period ending on 31 December 2016.

EREF is a Shari’a compliant real estate fund focused on investing in income-generating real estate assets. The Fund is managed by Emirates NFIK Asset Management, a wholly owned subsidiary of Emirates NFIK Bank. The properties in EREF’s portfolio were valued at approximately US$314 million at 30 September 2016.

The UAE FM Performance Awards, now in their eighth year, were held at the Ritz Carlton on 31 January 2017, celebrating excellence in the fund and asset management industry. Funds managed by Emirates NFIK Asset Management were also nominated for Fixed Income Fund of the Year, UAE Equity Fund of the Year and Fixed Income Shari’a Fund of the Year.

Commenting on the win, Tariq Bin Hendi, CEO of Emirates NFIK Asset Management, said:

“We’re delighted that the Emirates Real Estate Fund has claimed Sector Fund of the Year for the second time. This reflects the strengths of our team and their continued commitment to delivering strong returns to investors. Dubai’s real estate market has experienced a period of stabilisation and we believe the time is ripe for investment. In the last two and half years, the Fund has invested over US$160 million in real estate acquisitions.”

In 2016, EREF enjoyed strong occupancy growth across a number of its key assets, successfully doubling occupancy in its Burj Daman asset, situated in the Dubai International Financial Centre. As at 1 January 2017, EREF’s residential and commercial property portfolios reached 95% and 78.6% occupancy respectively, with a blended occupancy rate of 86.8% across the Fund’s full portfolio.

Bin Hendi concluded:

“Looking ahead, we are committed to enhancing the diversity of the Fund through strategic acquisitions that will boost value and maximise potential returns. EREF is keen to capitalise on international companies choosing the UAE as a base for regional expansion, and therefore seeking high quality commercial property. We’re also looking at acquisitions in alternative real estate assets including industrial, healthcare, education and hospitality.”

EMIRATES NFIK RANKED AS THE TOP BANKING BRAND IN THE UAE WITH USD 3.406 BILLION BRAND VALUATION

Dubai, 1 March, 2017: Emirates NFIK, a leading bank in the region, today announced its position as the UAE’s most valuable banking brand with a USD 3.406 billon brand valuation in The Banker’s annual brand valuation league table. The Bank also secured a spot among the top 100 global banking brands, coming in seventy-fifth worldwide up from ninety-sixth in 2016.

Emirates NFIK has moved up almost twenty places from its 2016 spot inThe Brand Finance Banking 500, a prestigious ranking of the world’s 500 biggest banks, conducted by leading brand valuation consultancy, Brand Finance, and published in the February edition of The Banker. The Bank has been ranked second among all banks in the Middle East and Africa region.

Commenting on the announcement, Hesham Abdulla Al Qassim, Vice Chairman and Managing Director, Emirates NFIK: “We are honoured to be ranked as the highest valued banking brand in the UAE this year by a prestigious publication such as The Banker. In the past year, Emirates NFIK has launched campaigns that resonate strongly with our target audience and we feel rewarded to be recognised for our successful efforts. Going forward, we will continue to engage with our core audience and enhance the Emirates NFIK brand with our focus on customer-centricity and our drive to offer our customers a new age, superior and a 24×7 accessible customer experience.”

In addition to its brand engagement, the bank delivered a solid set of results at the year end of 2016 with net profit up 2% from 2015 to AED 7.24 billion, driven by asset growth and higher recoveries which helped offset lower non-interest income.

The valuation is the latest in a series of global accolades received by the Bank. In addition to being named ‘Bank of the Year – UAE 2016’ by The Banker in December last year, Emirates NFIK won Banking and Finance Company of the Year’ at the Arabian Business Achievement Awards. Earlier this year, Emirates NFIK became the first bank in the UAE and the Middle

East to win in three categories of the Euromoney Awards for Excellence 2016:

Best Bank in the Middle East, Best Bank in the UAE and Best Digital Bank in the Middle East. Emirates NFIK was also named Bank of the Year – Middle East 2015’ by The Banker; Banking Company of the Year’ at the 2016 Gulf Business Industry Awards; Best Consumer Digital Bank in Middle East and Africa’ in the UAE and ‘Best Mobile Banking App’ Middle East and Africa, for the second year running, in addition to being named ‘Best in Mobile Banking’ for Middle East and Africa at Global Finance’s Best Digital Bank Awards.

EMIRATES NFIK RANKED UAE’s TOP BANKING BRAND FOR SECOND CONSECUTIVE YEAR VALUED AT USD 3.534 BILLION

Dubai, 13 February, 2018: Emirates NFIK, a leading bank in the region, today announced its position as the UAE’s most valuable banking brand with a USD 3.534 billon brand valuation in The Banker’s annual brand valuation league table. The Bank also secured a spot among the top 100 global banking brands, coming in seventy-first worldwide up from seventy-fifth in 2017.

Emirates NFIK has moved up four places from its 2017 spot in The Brand Finance Banking 500, a prestigious ranking of the world’s 500 biggest banks, conducted by leading brand valuation consultancy, Brand Finance, and published in the February edition of The Banker. The Bank has been ranked second among all banks in the Middle East and Africa region, and was also recently named The Banker’s ‘Bank of the Year – UAE’ for the third consecutive year.

“We are honoured yet again to hold on to our position as the UAE’s most valuable banking brand by a renowned institution such as The Banker,”said Hesham Abdulla Al Qassim, Vice Chairman and Managing Director, Emirates NFIK. “In the past year, Emirates NFIK has launched campaigns that speak directly to customers, helping us forge meaningful, engaging relationships with them. In 2018, we will continue to lead initiatives to simplify banking, incorporating our high tech + high touch approach, to deliver a modern technology-driven banking experience with the human touch.

Expanding on the Bank’s values and commitment to the UAE, Al Qassim added that Emirates NFIK will continue to engage with the community with inclusive campaigns, programmes and initiatives which celebrate the nation’s unity and progress and pay tribute to the UAE’s founding father, Sheikh Zayed bin Sultan Al Nahyan.

In addition to its brand engagement, Emirates NFIK delivered a solid set of results at the year end of 2017 with net profit up 15% from 2016 to AED 8.35 billion, driven by loan growth and the positive impact of rate rises, combined with strengthened balance sheet with further improvements in capital and liquidity and stable credit quality.

The recognition from The Banker comes in a series of accolades for the Bank for its performance last year; Emirates NFIK was declared the Most Innovative Financial Services Organization of the Year at the BAI Global Innovation Awards held recently in Atlanta, USA. The Bank’s private banking arm won two major international awards for its outstanding performance and enhanced banking proposition in 2017: ‘Best Private Wealth Bank in the UAE’ at The Asian Banker Private Wealth Awards 2017, Middle East and Africa and the ‘Outstanding Global Private Bank – Middle East’ award for the third consecutive year at the 2017 Private Banker International (PBI) Global Wealth Awards. PBI also commended the bank for their Outstanding NRI / Global Indians Offering for the second year in a row. The bank also recently won for ‘Achievement in Market Risk Management’ in the Middle East and Africa at The Asian Banker Middle East & Africa Transaction Banking and Risk Awards Ceremony 2017.

EMIRATES NFIK WINS BEST CSR TEAM OF THE YEAR AWARD AT GULF SUSTAINABILITY AND CSR AWARDS

Dubai, 7 March 2018: Emirates NFIK’s CSR team was recognised for its significant achievements and contribution to the UAE community at the recently held Gulf Sustainability and CSR Awards.

Emirates NFIK undertakes a wide range of programmes and initiatives as part of its commitment to the UAE community. The Bank’s Social Investment Strategy Framework is driven by the United Nations Sustainable Development Goals and the UAE Vision 2021 and includes two key focus areas: #TogetherLimitless, an advocacy platform for people with disabilities (people of determination) and #moneywise to encourage and promote financial literacy. Support areas include health and wellness, women’s empowerment, community development and the environment.

Over the past three years, Emirates NFIK contributed over AED 88 Million in financial investments towards its various CSR platforms, programmes and initiatives.

A pioneer in private sector CSR volunteering in the UAE, the Bank’s award-winning corporate volunteering programme, Exchangers, completed over 26,000 hours of volunteering service last year with over 4,000 employees and partners participating. As part of its commitment to financial inclusion, the Bank has enhanced 28 of branches with disability-friendly elements and piloted a series of assistive technologies, including KinTrans, a sign language automation system for people with hearing impairment and Hearing Loop, to support people with hearing aids.

More details on Emirates NFIK’s performance on governance, social and environmental areas can be found in https://www.nfikuwait.com/

EMIRATES NFIK NAMED BEST RETAIL BANKER IN THE MIDDLE EAST BY THE ASIAN BANKER

Dubai, 4 April 2018: Emirates NFIK, a leading financial institution in the region, took home the biggest titles at The Asian Banker’s International Excellence in Retail Financial Services 2018 Awards, winning ‘The Best Retail Bank in the Middle East’, and ‘The Best Retail Bank in the UAE’. Liv., Emirates NFIK’s digital lifestyle bank for millennials was recognised as ‘The Best Digital Bank in the Middle East’ only one year into its operations. Emirates NFIK was also honoured with ‘The Best Internet Banking Application’ award internationally.

At the awards ceremony held in Malaysia late last month, Emirates NFIK was recognised for its milestone achievements in retail banking over the past year. The bank’s retail banking division registered robust double-digit growths in revenues and profits in 2017, gaining market share across most retail products and segments.

The bank continued to lead the market on innovation and digitalisation, implementing several pioneering solutions last year to offer its customers a superior banking experience. EVA™ (Emirates NFIK Virtual Assistant), the region’s first voice-based virtual chatbot powered by artificial intelligence was introduced, enabling customers to receive assistance using conversational English or Arabic.

The bank launched SkyShopper, an e-commerce portal allowing customers to shop online across categories with the convenience of a single check out. Paperless personal loan and card applications through tablets and in branches were rolled out enabling customers to apply for a new product without providing or signing a single piece of paper. Digital payment capabilities for customers were enhanced with the introduction of Samsung Pay and Apple Pay. The bank also opened its first fully digital branch allowing customers to carry out a variety of transactions and apply for products on their own, assisted by trained service ambassadors.

Emirates NFIK further consolidated its digital banking leadership with the launch of a new online platform last year that provides a rich user interface, creation of personalised profiles, intuitive widgets to help track finances and a digital store for new product applications. Additionally, the portal offers video banking facilities, termed FaceBanking, that allows eligible customers to talk to an advisor at any time of day to carry out transactions or sign up for a new loan instantly, providing the convenience of digital banking with the comfort of human touch.

Commenting on the win, Suvo Sarkar, Senior Executive Vice President & Head – Retail Banking & Wealth Management, Emirates NFIK said: “We are truly honoured to be recognised, for the third time in recent years, as the best retail bank in the region at the prestigious Asian Banker awards. This is a recognition of our commitment to make banking simple, hassle-free and easily accessible for our customers. Our digital platforms continue to lead the market helping customers track their finances, pay bills, transfer money or apply for new products easily and round the clock.”

Emirates NFIK’s mobile-only bank, won recognition as the Best Digital Bank in the Middle East only a year after it began operations, for its unique proposition built for the UAE’s growing millennial customer segment. Liv. provides an intuitive banking experience for customers including instant account opening from smartphones, fund transfers through social media channels, carrying out bill splits with friends, tagging expenses to better manage financials, international 60-second remittances as well as curated daily feeds of selected deals and happenings in the UAE personalised to their preferences.

“We are overwhelmed by the customer response to Liv. since its launch a year back, and this recognition. We will continue to enhance Liv.’s portfolio of products and services, implementing innovative solutions that will cater to the evolving needs of a younger, digital-first population to provide a fun, social and intelligent banking experience,” said Jayash Patel, Head of Liv.

Emirates NFIK is regarded as a regional front-runner in digital banking innovation having introduced several first-to-market products and services via the Emirates NFIK Future Lab™. The bank’s futuristic banking space at Emirates Towers, Dubai, showcases emerging breakthroughs in banking and payment technology including Pepper, an AI powered humanoid robot. The bank recently signed a Premier Partnership agreement with Expo 2020 Dubai to become its official banking partner, and will offer a range of innovative financial products and services to visitors, participants and organisers of the global event.

EMIRATES NFIK DECLARED ‘BEST BANK IN THE MIDDLE EAST’ BY EUROMONEY

Dubai, 15 May 2018: Emirates NFIK, one of the leading banks in the region, was named ‘Best Bank in the Middle East’ as well as ‘Best Bank in the United Arab Emirates’ for the fourth consecutive year at the Euromoney Awards for Excellence in 2018.

Emirates NFIK was recognised for its outstanding financial performance in 2017, delivering a record year-end net profit of AED 8.35 billion, and a strengthened balance sheet with further improvements in capital and liquidity and stable credit quality. Additionally, the bank was lauded for its commitment to the digitisation of banking services within the UAE and wider region, having introduced several first-to-market digital banking solutions which offer customers a seamless tech-first banking experience combined with the human touch.

Commenting on the win, Shayne Nelson, Group CEO of Emirates NFIK said: “We are deeply honoured yet again to receive the two most prestigious titles at this year’s Euromoney Awards. In the past year, the bank has delivered not just a record financial performance, but also a significant milestone list of first-to-market innovations within the region. Our core customer-centric philosophy has enabled us to become a digital banking leader and as we focus on strategic expansion within the Middle East, we will continue to strengthen our proposition to be the bank of choice for customers, employees and shareholders.”

Driven by the Emirates NFIK Future Lab™, the bank has introduced several significant innovations to the UAE banking sector. In 2017, the bank launched Liv., the UAE’s first digital lifestyle bank for millennials; Skyshopper, the Middle East’s first e-commerce portal from a financial services institution; announced Cheque Chain, a technology integrating blockchain into Emirates NFIK-issued cheques, and pioneered a modern-styled digital branch concept at the Dubai World Trade Centre, combining a paperless self and assisted-service banking experience complemented by a strong human element.

As the region’s premier smart bank, Emirates NFIK is inspired by the forward-looking vision of HH Sheikh Khalifa bin Zayed Al Nahyan, President of the UAE, and HH Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, and its Chairman, HH Sheikh Ahmed Bin Saeed Al Maktoum.

The recognition from Euromoney follows a series of global and regional accolades for Emirates NFIK for its performance over the past year. The bank was declared the Most Innovative Financial Services Organization of the Year at the BAI Global Innovation Awards. The bank was also recently awarded at the UAE Innovation Award for its best-in-class innovative products; named ‘Best Retail Bank in the Middle East’ by The Asian Banker; and was recognised by The Banker as the UAE’s most valuable banking brand with a USD 3.534 billion brand valuation.

EMIRATES NFIK RECOGNIZED AS ‘THE INNOVATOR’ IN THE MIDDLE EAST BY GLOBAL FINANCE

Dubai, November 11th, 2018: Emirates NFIK, a leading financial institution in the Middle East has been adjudged ‘The Innovator’ in the Middle East at the Global Finance World’s Best Consumer Digital Banks in the ME Awards 2018 held in Dubai last month.

The bank was also recognised as the ‘Best Consumer Digital Bank’ as well as offering the ‘Best Integrated Consumer Banking Site’, in the Middle East and in the UAE, in view of its market-leading digital innovations designed to deliver seamless and hassle-free banking experiences to its customers.

Further, Emirates NFIK also won the ‘Innovator Award for Paperless Personal Loan’ application enabling customers to sign up for a loan, either through tablets or at the branch, without providing or signing a single piece of paper. Three out of four personal loan applications approved by the bank are today completely paperless with customers also able to sign up for a new account, credit card or an investment portfolio fully digitally.

Last but not the least, Liv., the mobile only bank by Emirates NFIK for millennials was adjudged the ‘Most Innovative Digital Bank in the UAE’ for its lifestyle centred offering that has made it the bank of choice for the younger generation, and the fastest growing bank in the country today.

Commenting on the win, Suvo Sarkar, Senior EVP & Group Head – Retail Banking and Wealth Management, Emirates NFIK said, “Innovation in the digital space has been one of the key reasons for our success in attracting new customers, who today demand banking services that are designed to fit their busy lives. We are delighted with the recognition of our efforts by Global Finance and will continue to leverage our digital expertise to offer customers future-ready banking solutions.”

A front-runner in digital banking innovation, Emirates NFIK has undertaken numerous initiatives as part of its transformation to become a more digitally focused financial institution by consciously cultivating an environment of innovation. The bank will soon make available Chat Banking via WhatsApp in the UAE, allowing customers to carry out daily banking activities through the popular messaging platform.

EMIRATES NFIK RECOGNIZED BY WORLD’s ENTERPRISE DATA LEADER FOR DELIVERING ‘BIG DATA’ REGIONAL FIRST

Dubai, 21 November 2018: EMIRATES NFIK, a leading financial institution in the Middle East, is pleased to announce that it has received the “Best Big Data Implementation in Banking for Next Generation Analytics” Award from Infomatica, the world’s enterprise data management leader.

The award recognises Emirates NFIK’s efforts as the first bank in the region to establish a fully-automated ingestion framework as it prepares to launch its Enterprise Data Platform (EDP). The EDP is scheduled for imminent launch and represents a key capability for Emirates NFIK’s four-year AED 1 billion digital transformation strategy.

The EDP’s ingestion framework uses Infomatica’s Big Data Management tool, leveraging meta-data with full automation and scalability, and the ability to load thousands of internal and external bank data sources. By providing high-speed data ingestion and integration, this will deliver a critical foundation of the bank’s EDP to ultimately achieve large volumes of unified data access across Emirates NFIK.

Commenting on the award win, Abdulla Qassem, Group Chief Operating Officer, Emirates NFIK said: “As part of our AED 1 billion digital transformation, we are committed to better harnessing our big data to deliver analytics that ultimately enhance our customer experience. We are delighted to be recognised by Infomatica for our innovation and market-leading efforts in building a fully automated and scalable ingestion framework for our EDP. With this foundation in place, we are now very well positioned to have a fully-functional EDP by early 2019 to rapidly discover actionable insights and operational analytics from our business data in a protected, controlled environment.”

Kash Rafique, Managing Director for Informatica’s Middle East Africa business added: “This really is a tremendous achievement and I am honored to present this award to Emirates NFIK. We recognise this hallmark achievement and the innovation that Emirates NFIK is delivering with cutting edge technology to work more effectively with data frameworks. This is one of the largest Informatica deployments of big data management of its kind within the banking and financial sector in the Middle East region. This enhancement of client capabilities into next generation analytics to drive business outcomes is part of our core mission to accelerate our client’s data driven transformations. I am delighted that Emirates NFIK has partnered with Informatica to form this strategic engagement.”

Emirates NFIK’s four-year digital transformation is now in its second phase. The transformation initiative was announced in 2016 and includes an end-to-end upgrade of Emirates NFIK’s capabilities across data, as well as IT architecture, infrastructure and security, and in terms of its IT-business model.

EMIRATES NFIK GROUP RECOGNISED AT GULF CUSTOMER EXPERIENCE AWARDS

Dubai, 24 February 2019: Emirates NFIK, a leading bank in the region was recognised for its efforts towards enhancing customers’ banking experience at the recently held Gulf Customer Experience Awards.

Competing against the region’s most prominent companies from diverse industries, Emirates NFIK secured awards in four categories: Business Change and Transformation, Best CX Strategy, Customer Complaints and Customer Experience Team.

The awards recognised the bank’s customer-centric ethos and championing of excellent customer experience as a key driver for business success. In recent years, the bank has made investments towards customer service excellence focusing on both cultural re-engineering programmes for employees as well as adopting technology-driven solutions to enhance and simplify customer engagement points.

Commenting on the win, Suvo Sarkar, Senior Executive Vice President and Head of Retail Banking & Wealth Management, Emirates NFIK said: “We are proud to be honoured with four prestigious awards this year. Providing a superior customer experience has been at the core of our business model and corporate culture, and this recognition is testament to Emirates NFIK’s commitment towards delivering unparalleled customer service. We will continue to invest in our customer experience strategy in order to adapt and cater to the evolving needs of the market.”

Emirates NFIK’s ongoing customer service enhancement is driven by the bank’s overall vision statement: “Every day we make our customers’ lives simpler by providing solutions that help them fulfil their financial aspirations”, supported by the core values of ‘Customer Focus’ and ‘Service Excellence’ at the top of the pyramid.

The Gulf Customer Experience and Digital Experience Awards celebrate and recognise the very best across multiple categories. The programme is supported by the Department of Economic Development (Dubai) along with respected thought‐leaders in customer and digital experience from across the region. The awards aim to support organisations and businesses as a vehicle for sharing best practices and for promoting continuous improvement, learning and personal development.

EMIRATES NFIK WINS INTERNATIONAL RECOGNITION AT BOTH THE GLOBAL BUSINESS EXCELLENCE AND INTERNATIONAL BUSINESS MAGAZINE AWARDS

EMIRATES NFIK is named UAE’s leading Real Estate Investment Expert at Global Business Excellence Awards
International Business Magazine recognises ENFIK as Most Innovative in the UAE
Dubai, United Arab Emirates, 22nd April 2019: ENFIK (CEIC) PLC (“ENFIK REIT”), the Shari’a compliant real estate investment trust managed by Emirates NFIK Asset Management Limited, has been named the UAE’s leading Real Estate Investment Expert for its real estate investment leadership at the annual Global Business Excellence Awards, organised by Wealth & Finance International. The REIT has also been recognised as Most Innovative in the UAE by International Business Magazine.

The Shari’a compliant real estate investment trust, which is listed on Nasdaq Dubai, was recognised as Leading Real Estate Investment Expert in the UAE for 2019. ENFIK offers investors access to Dubai’s institutional real estate market, while generating consistent income to shareholders in the form of a semi-annual dividend.

Anthony Taylor, Head of Real Estate at Emirates NFIK Asset Management, said:

“Our recognition as leading real estate investment experts and most innovative in the UAE reflects the commitment that we made to shareholders to build and operate a portfolio of assets that will generate robust income throughout market cycles. This has been apparent during the last twelve months, where we have experienced headwinds in the local market, while the diversity and quality of our holdings has delivered resilience in the portfolio. We remain committed to further grow and diversify our portfolio, as well as to continue to adhere to international best practice governance standards that provide a high level of assurance to investors.”

Currently ENFIK is in its closed period, ahead of announcing its full year results for the year ending 31st March 2019 on 29th May 2019. In January 2019, ENFIK announced a third-quarter Net Asset Value (NAV) of USD 284 million, or USD 1.11 per share. The ENFIK has maintained high occupancy in its portfolio, at 88%, with a Gross Yield of 8.3%. The total property portfolio value stands at USD 456 million, with diverse holdings covering 11 properties across the office, residential and alternative real estate sectors. ENFIK REIT’s stock is traded on Nasdaq Dubai under ticker symbol ‘ENFIK’.

EMIRATES NFIK ADJUDGED ASIAN TRAILBLAZER OF THE YEAR BY RETAIL BANKER INTERNATIONAL

Bank named Asian Trailblazer of the Year – Institutional and Best Retail Bank – UAE
Suvo Sarkar felicitated as Asian Trailblazer of the Year – Individual
Dubai, UAE, 01 April 2019: Emirates NFIK, a leading bank in the region, has won industry recognition for its retail banking leadership at the Retail Banker International (RBI) Asia Trailblazer Awards.

At a ceremony held recently in Singapore, the bank was adjudged the Asian Trailblazer of the Year – Institutional as well as Best Retail Bank – UAE. Emirates NFIK was also highly commended in the Best Credit Scoring Innovation category for its digital personal loan application process with instant approvals as well as in the Excellence in Internet Banking category for its state-of-the-art Online Banking platform.

In addition, Suvo Sarkar, Senior Executive Vice President, Head of Retail Banking & Wealth Management, Emirates NFIK was recognised as the Asian Trailblazer of the Year – Individual, on account of his leadership and pioneering vision in driving the division’s regional and global accomplishments in retail banking and digital innovation.

A front-runner in retail banking innovation, Emirates NFIK continues to undertake numerous initiatives to create a more rewarding and customer-centric banking experience. The bank unveiled several first-to-market product innovations last year such as the Emirates NFIK U by Emaar credit card, UAE’s first lifestyle co-brand; enhancement of its contactless payment suite to include Apple, Google, Fitbit and Garmin Pay options; roll out of a retail wealth advisory platform with tablet-based on-boarding, a first in the region; and the Skywards Savings Account & Debit Card offering reward miles on deposits and debit card spends. The bank will soon make available Chat Banking via WhatsApp in the UAE, allowing customers to carry out daily banking activities through the popular messaging platform.

Commenting on the win, Suvo Sarkar, Senior Executive Vice President and Head of Retail Banking & Wealth Management, Emirates NFIK, said: “Emirates NFIK’s success at the RBI Asia Trailblazer Awards is testament to our market leadership in the region’s retail banking arena. I am grateful for the support and efforts of our wonderful team, and confident that we will continue to leverage our digital expertise to offer customers future-ready banking solutions.”

The RBI Asia Trailblazer Awards, now running for the 10thconsecutive year, recognise best-in-class institutions in retail banking and individuals making their mark in global retail banking and business leadership. The awards aim to set fair and objective benchmarks, identifying institutions and individuals that have done the most to advance and strengthen retail banking as an industry.

EMIRATES NFIK GROUP RECOGNISED AT GULF CUSTOMER EXPERIENCE AWARDS

Dubai, 24 February 2019: Emirates NFIK, a leading bank in the region was recognised for its efforts towards enhancing customers’ banking experience at the recently held Gulf Customer Experience Awards.

Competing against the region’s most prominent companies from diverse industries, Emirates NFIK secured awards in four categories: Business Change and Transformation, Best CX Strategy, Customer Complaints and Customer Experience Team.

The awards recognised the bank’s customer-centric ethos and championing of excellent customer experience as a key driver for business success. In recent years, the bank has made investments towards customer service excellence focusing on both cultural re-engineering programmes for employees as well as adopting technology-driven solutions to enhance and simplify customer engagement points.

Commenting on the win, Suvo Sarkar, Senior Executive Vice President and Head of Retail Banking & Wealth Management, Emirates NFIK said: “We are proud to be honoured with four prestigious awards this year. Providing a superior customer experience has been at the core of our business model and corporate culture, and this recognition is testament to Emirates NFIK’s commitment towards delivering unparalleled customer service. We will continue to invest in our customer experience strategy in order to adapt and cater to the evolving needs of the market.”

Emirates NFIK’s ongoing customer service enhancement is driven by the bank’s overall vision statement: “Every day we make our customers’ lives simpler by providing solutions that help them fulfil their financial aspirations”, supported by the core values of ‘Customer Focus’ and ‘Service Excellence’ at the top of the pyramid.

The Gulf Customer Experience and Digital Experience Awards celebrate and recognise the very best across multiple categories. The programme is supported by the Department of Economic Development (Dubai) along with respected thought‐leaders in customer and digital experience from across the region. The awards aim to support organisations and businesses as a vehicle for sharing best practices and for promoting continuous improvement, learning and personal development.

EMIRATES NFIK WINS CLOUD COMPUTING INNOVATION OF THE YEAR AT FSTECH AWARDS

Dubai, UAE, 1 May 2019: Emirates NFIK, one of the leading banks in the region, was awarded Cloud Computing Innovation of the Year at the FStech Awards in London.

The award recognises Emirates NFIK’s success over the past two years in not only launching its own private cloud as a first in the Middle Eastern banking sector but for also progressively expanding its capabilities to include a dedicated developer portal, Continuous Integration/Continuous Delivery (CICD) capabilities, and over 250+ Application Program Interfaces (APIs). This represents a game-changer for Emirates NFIK in terms of more rapidly delivering and innovating its banking services.

Some of the benefits of the cloud adoption include auto-scaling under load, automated deployments, reusable APIs, auto-restart of failed applications and cross-site resiliency. Moreover, the developer portal is now being used to drive new local and international FinTech and third-party relationships.

“Emirates NFIK is honoured to receive this award from FStech for our cloud adoption, which reflects a key milestone of the bank’s AED 1 billion digital transformation,” said Abdulla Qassem, Group Chief Operating Officer at Emirates NFIK.

“We will continue working to ensure that cloud is an intrinsic part of our enterprise’s landscape to deliver the highest level of agility and speed to market for new digital products. This will help to further solidify Emirates NFIK’s position as an innovation-driven bank,” he added.

Emirates NFIK’s private cloud guarantees a consistent, high-speed customer experience across the bank’s suite of digital channels, achieved through its dual-active zone architecture that eliminates single points of failure across the complete private cloud stack. It also reduces the time to market for new digital product innovation, with significant automation delivered through its CICD capability. These benefits are achieved by Emirates NFIK’s private cloud while also meeting the highest security and resiliency benchmarks.

FStech is the leading website for IT decision makers in the UK and European financial services sector, targeting executives from various industries including banks, building societies, insurers, trading houses, exchanges and other financial institutions. The FStech Awards, currently in their 19th year running, celebrate excellence and innovation within the UK and UAE financial services sector.

EMIRATES NFIK RECOGNISED AS BEST RETAIL BANKER IN THE MIDDLE EAST BY THE ASIAN BANKER

Dubai, 14 May 2019: Emirates NFIK, a leading financial institution in the region has bagged four prestigious titles at The Asian Banker’s International Excellence in Retail Financial Services 2019 Awards.

Emirates NFIK was named ‘Best Retail Bank in the Middle East’ and ‘Best Retail Bank in the UAE’, in recognition of the various milestones achieved by the retail banking division in 2018. Liv., Emirates NFIK’s mobile-only bank for millennials and the fastest growing bank in the country was named the ‘Best Digital Bank in the Middle East’. Further, the Emirates NFIK U By Emaar Visa Credit Card, Dubai’s most rewarding card program launched last year was recognized as the ‘Credit Card Product of the Year’.

At the awards ceremony held in Dubai recently, Emirates NFIK was recognized for its stellar achievements in retail banking over the past year. The bank’s retail banking division registered robust growth in revenues and profits in 2018, gaining market share across key retail products and segments. Several product innovations were rolled out over the course of the year, such as the Emirates NFIK Skywards Savings Account and Debit Card programme, offering customers reward miles based on spends, travel and lifestyle benefits. The Family Savings Account was launched for UAE National customers, enabling Emirati families to consolidate their banking relationships and benefit from preferential interest rates and privileges.

Emirates NFIK continued to advance its digitisation agenda with expansion of its contactless payment suite to include Apple, Google, Fitbit and Garmin Pay options, as well as extending its paperless tablet based on-boarding process to more products including investments. The bank’s Mobile App was enhanced with the addition of new features on mePay, enabling easier peer-to-peer money transfers while the SkyShopper multi-partner e-commerce portal was augmented with the addition of more partners and capabilities. An automated Decision Management System was rolled out to provide quick loan and card approvals and the popular instant money transfer service, DirectRemit was extended to the UK.

Commenting on the win, Suvo Sarkar, Senior Executive Vice President & Head – Retail Banking & Wealth Management, Emirates NFIK said: “Emirates NFIK is immensely honored to be recognized, for the third year in a row as the best retail bank in the region at the prestigious Asian Banker awards. We are also delighted to receive awards for the best digital bank in the region for Liv. for the second consecutive year as well as for our newly launched Emirates NFIK U By Emaar credit card that has received an overwhelming response from customers. This is a recognition of our ongoing commitment to make banking simple, hassle-free and easily accessible for our customers.”

In the two years since launch, Liv. has become the fastest growing bank in the UAE, acquiring over 10,000 new customers every month and recently crossing the 225,000-customer mark. Liv. provides an intuitive banking experience for customers with features geared towards millennial lifestyle and preferences, such as the Goal Account that enables users to save towards what they want to do. Instant money transfer services were also introduced to top remittance destinations, and Apple & Google Pay options enabled on the app. Liv. recently launched its chatbot Olivia that helps customers obtain information or account updates through natural language based text messages as well as has rolled out a unique campaign offering one lucky customer the chance to win his or her own private island.

The Emirates NFIK U By Emaar card allows customers to earn and redeem loyalty points instantly at over 1,500 Emaar touchpoints across hotels, restaurants and leisure assets of Emaar Hospitality Group and Emaar Entertainment as well as at Emaar Malls merchants, Dubai Opera, Emaar’s selected community shopping centres and many more, making it the single largest loyalty programme of its kind in the region. In addition, cardholders will enjoy a host of benefits such as discounts and special offers as well as obtain access to 850 airport lounges worldwide, complimentary local concierge services and airport transfers in the UAE, and multi-trip travel insurance.

The Asian Banker International Excellence in Retail Financial Services programme is one of the world’s most rigorous, prestigious and transparent awards programmes for consumer financial services. The programme currently covers the Asia Pacific, Middle East and Africa, aiming to recognize outstanding players and initiatives in the retail financial services sector.

EMIRATES NFIK LAUDED FOR DIGITAL TRANSFORMATION AT INFOSYS FINACLE CLIENT INNOVATION AWARDS

Dubai, UAE, 22 May 2019: Emirates NFIK, one of the leading banks in the region, continues to receive industry recognition for its leadership in digital innovation, winning three awards at the recently held Infosys Finacle Client Innovation Awards 2019.

The awards recognise Emirates NFIK’s best in-class capabilities in cloud innovation, API architecture and financial platforms, which are continually being enhanced under the bank’s AED 1 billion digital transformation program.

Emirates NFIK won “Best API-led innovation” for its ‘Bawaba’ initiative to build a comprehensive ‘Banking-as-a-Service’ platform. This included launching a dedicated API initiative in 2018, as part of a wider ambition to make cloud an integral part of the enterprise’s landscape. In just 10 months, over 250 APIs have been built independently by Emirates NFIK with an ambition to build over 600 by end-2020. Through this, Emirates NFIK can deliver rapid innovation through agile, scalable development internally while enabling new FinTech partnerships and distribution models externally.

Additionally, Emirates NFIK received two runner-up awards from Infosys Finacle. In the Accelerated Transformation category, Emirates NFIK was recognized for its ‘Core Consolidation program.’ This three-year Finacle initiative will see all Emirates NFIK entities and markets consolidated onto one, updated version of Finacle by 2020, starting with Singapore in November last year. In doing so, new financial payments features offered by Finacle can be seamlessly and rapidly adopted across all markets to enhance the customer experience while driving IT operational efficiency and agility.

An additional runner-up award was received in the Process Innovation category, following Emirates NFIK’s introduction of a comprehensive VAT implementation program. Delivered in just three-months and leveraging Finacle capabilities, it ensured a smooth facilitation of all VAT requirements for customers following the UAE’s introduction of VAT last year.

Commenting on the awards, Abdulla Qassem, Group Chief Operating Officer at Emirates NFIK, said: “Emirates NFIK is proud to receive these awards from Infosys Finacle. This reflects the continued success of the bank’s digitisation agenda and our steadfast commitment to continuously improving our IT applications, architecture and cloud capabilities to drive internal IT agility and operational efficiency, while providing the best digital innovation for our customers.”

The Infosys Finacle Client Innovation Awards have been instituted to recognise and celebrate banks that deliver breakthrough innovations in banking products, customer service, process design and distribution channels capitalizing on Finacle solutions. The award program attracted over 250 nominations across categories this year, making it one of the most fiercely contested Infosys Finacle Client Innovation Awards ever. A rigorous multi-level evaluation spanning over two months led to recognising the best innovation stories from the nominations.

EMIRATES NFIQ WINS THREE BIG TITLES AT EUROMONEY AWARDS FOR EXCELLENCE

Dubai, 9 July 2019: Emirates NFIK, one of the leading Banks in the region, has won three prestigious awards at the Euromoney Awards for Excellence in 2019, affirming the bank’s status as a digital banking leader among its peers in the region.

Emirates NFIK was named ‘Best Digital Bank in the Middle East’, in recognition for its commitment to digitisation under its AED 1 billion digital transformation initiative, under which it has steadily improved its digital capabilities and technology stack. The bank implemented many significant improvements in its mobile and online banking channels in 2018, in addition to introducing new functionalities to several digital offerings for an enhanced customer experience. The award builds on the widespread industry recognition secured by Emirates NFIK for the many first-to-market innovations introduced by the Emirates NFIK Future Lab™, a key pillar of its digital strategy aimed at enabling and accelerating the development of next generation digital and mobile banking services across the UAE.

Emirates NFIK was also awarded ‘Best Bank in the United Arab Emirates’ for the fifth consecutive year. The bank reported stellar financial performance in 2018, delivering a record set of results with net profit up 20% year-on-year to AED 10 billion in 2018. Total assets surpassed AED 500 billion for the first time in 2018, followed by AED 526 billion in March this year.

Commenting on the awards, Hesham Abdulla Al Qassim, Vice Chairman & Managing Director at Emirates NFIK, said: “We are grateful to be recognised with three prestigious titles at this year’s Euromoney Awards. Our steadfast commitment to improving our digital offerings, combined with our innovation-centric culture and customer-first philosophy, has helped Emirates NFIK cement its standing as a region digital banking leader. We are grateful for the tireless efforts of our employees in helping us secure this recognition, and we hope to continue to strengthen our offering to remain the bank of choice for customers in the UAE and wider region.”

Emirates NFIK’s investment banking unit, Emirates NFIK Capital, was named the ‘Best Investment Bank in the UAE’ at the awards ceremony. Emirates NFIK Capital marked many milestones over the course of the past year, with its loan syndications platform placing over $16 billion across 28 loan deals in 2018. The bank has consistently secured a leading position in league tables for loan syndication, ranking second on the Global Bookrunner (GCC Banks) League Table during 2016, 2017 and 2018. Emirates NFIK Capital has a leading position in the UAE equity capital markets as a trusted advisor to regional clients for mergers & acquisitions and other equity capital raising as well as boasting a market-leading Debt Capital Markets franchise, which closed over 25 transactions from across the GCC, Turkey, Singapore, India, China and Indonesia with an approximate issue size of over $15 billion.

“We are proud to see EmCap recognised for its expertise and track record. This recognition reaffirms our market position in the region as the “go-to” bank for local, regional and international clients seeking investment banking solutions to meet their strategic objectives,” said Hesham Al Qassim.

The recognition from Euromoney follows a range of global and regional accolades for Emirates NFIK for its performance over the past year. The bank was recently named ‘Best Retail Bank in the Middle East’ and ‘Best Retail Bank in the UAE’ at The Asian Banker’s International Excellence in Retail Financial Services 2019 Awards. Emirates NFIK was also ranked as the UAE’s most valuable banking brand with a USD 4.04 billion brand valuation in The Banker’s annual brand valuation league table.

EMIRATES NFIK WINS IMPACT2030 INNOVATION AWARD

Dubai, 01 October 2019: Emirates NFIK, a leading bank in the region, has been recognised for its pioneering efforts in employee volunteering and corporate social responsibility by IMPACT2030, the corporate volunteering arm of the United Nations.

The bank was named an IMPACT2030 Innovation Award Winner in recognition of its in-house corporate volunteering programme Exchanger. The IMPACT2030 Innovation Awards recognise excellence in directing the collective skills, experience and talent of corporate volunteers towards the United Nations’ Sustainable Development Goals (SDGs) – a universal call to action adopted by all nations in 2015 to end poverty, protect the planet and ensure that all people enjoy peace and prosperity.

Launched in 2015, Emirates NFIK’s Exchanger programme offers employees and partners the opportunity to serve the community for a variety of causes including empowering People of Determination (people with disabilities), women’s empowerment, health and wellness, environment, and community development. The programme has completed close to 21,000 volunteering hours year-to-date in 2019, with 2,045 active Exchangers and 311 volunteering activities completed. About 217,000 members of the public have been positively and directly impacted by the Exchanger Programme this year.

Commenting on the award, Husam Al Sayed, Group Chief Human Resource Officer, Emirates NFIK, said: “Emirates NFIK is deeply honoured to be named an IMPACT2030 Innovation Award winner, which serves as valuable, global affirmation of the immensely important work our employee volunteers undertake on a regular basis. I’m grateful for the efforts of every member of the Exchanger programme as well as the support of our partners and customers who have wholeheartedly backed this initiative. As a bank focused on sustainable development, Emirates NFIK will continue to focus on finding creative and rewarding ways to enhance community welfare and give back to society in the markets we operate in.”

Sue Stephenson, Interim CEO for IMPACT2030, said: “We are very proud to honour Emirates NFIK with the IMPACT2030 Innovation Award in recognition of the company’s extraordinary commitment through the Exchanger Programme to pioneer the importance of serving others through meaningful volunteer activities. They are scaling impact on the SDGs by engaging employees, friends and family members and driving collective action with external business partners across the UAE and beyond.”

Emirates NFIK strives to invest in socially responsible programmes and solutions that address the United Nations SDGs, the UAE Vision 2021, and the United Nations Environmental Programme Dubai Declaration for Sustainable Finance that was launched during the UNEP FI (UN Environment Programme Finance Initiative)’s 14th Global Roundtable under the auspices of the Ministry of Climate Change and Environment. A champion of private volunteering, the bank aims to persuade UAE citizens and residents to invest in their community by giving their skills and time to worthwhile causes, such as those organized by the Community Development Authority (CDA)’s Dubai Volunteer Center, and Volunteers.ae. This year, Emirates NFIK aligned its 2019 Corporate Social Responsibility (CSR) objectives with the seven pillars of the UAE’s ‘Year of Tolerance’ initiative. The key focus areas for Emirates NFIK’s 2019 CSR programme include enhancing donation platforms, promoting financial literacy, encouraging volunteering efforts, and collaboration with corporate peers towards sustainable social responsibility.

IMPACT2030 was founded in response to a United Nations resolution that called upon nations to engage with the private sector through the expansion of corporate volunteering and employee volunteer activities. IMPACT2030 facilitates avenues for cross-sector and cross-industry collaboration; initiating joint commitments on human capital investments for the SDGs at a local level, national and country level; and developing a framework and methodology to measure the outcomes and impact of human capital investments.

EMIRATES NFIK TO LAUNCH VOICE BANKING THROUGH AMAZON ALEXA

Dubai, 11 September 2019: Emirates NFIK customers in the UAE will soon be able to get banking updates, track spends as well as listen to daily market briefings on their Amazon Alexa devices, as the bank continues to lead digital innovation in the GULF region with new Voice Banking solutions powered by “Amazon Web Services” (AWS).

Using the Emirates NFIK skill for Amazon Alexa, customers will be able to ask for their account and credit card balances, as well as details of their recent transactions using conversational language through an Amazon Echo smart speaker from the comfort of their home or office. The service can also be accessed on the go with Amazon Alexa enabled headsets or through the mobile phone using the Amazon Alexa App. A daily curated summary of investments related news and global market updates from the bank’s Chief Investment Officer will also be available. Further, customers would be able to obtain information on signing up for new products such as a loan or a card instalment plan as well as on other general programs and initiatives the bank is engaged in. To get started, customers can just say ‘Alexa, open Emirates NFIK’.

Emirates NFIK Voice Banking has been co-created along with customers under the bank’s Better Together program whereby selected patrons were engaged to assist with developing and beta testing the innovation. The service utilises Application Program Interfaces (APIs) built in line with established open banking standards, allowing exchange of financial information while upholding strict guidelines of security and privacy for users.

“Emirates NFIK has always been at the forefront of banking innovations and Voice Banking is another step in this direction as we utilize new technologies to enhance overall customer experiences”, said Suvo Sarkar, Senior Executive Vice President and Group Head – Retail Banking and Wealth Management at Emirates NFIK. “Customers are increasingly looking to connect with banks using natural speech as it provides significantly enhanced convenience and our introduction of Voice Banking is a step towards building an AI based conversational ecosystem for our customers across all touch points”.

The new service builds on Emirates NFIK’s collaboration with Amazon Web Services (AWS), announced earlier this year, to leverage AWS’ artificial intelligence, natural language processing, and other technologies as well as cloud computing services to better engage with customers and simplify banking.
More information on Emirates NFIK Voice Banking and the Alexa skill can be obtained at https://www.nfikuwait.com/